Travelers Auto Insurance is one of the largest companies in the car insurance business. If you are shopping for a new auto insurance policy, you have probably heard of Travelers. This company’s active presence in all fifty states makes it one of the most popular names in car insurance. Travelers Auto Insurance customers often praise the company for their broad range of policy options, quick response time, competitive pricing and overall commitment to customer service.

About Travelers Insurance

Travelers Insurance is well known as one of the largest auto insurers in the United States. Founded in 1864, Travelers has the distinction of being the company to write the first ever auto insurance policy.

The company originally began as a flood and fire insurance company and has expanded over the years. Currently, the company’s portfolio includes home, auto, life, business, financial, and other insurance categories. Travelers insurance is sold through the company’s network of approximately 14,000 independent insurance agents and brokers.

Throughout recent years, Travelers has gone through many mergers and acquisitions. In the past decade, the company has been part of Citigroup, MetLife, and the St. Paul Travelers group. In 2007, the company reverted to being known as the Travelers Group. The company is well known for its advertising campaign with the famous red umbrella logo, which has been a corporate symbol since 1870.

Features and Benefits of Auto Insurance Policies from Travelers Insurance

Travelers Insurance offers a wide range of car insurance options. Travelers offers base policies with a variety of add-ons, allowing customers to design their auto insurance policies to fit their individual needs. These auto insurance policies include liability, collision, comprehensive, and uninsured motorist. In addition, there are several features and benefits that Travelers customers can add to any of these policies.

Some of the many special add-ons offered include transportation expense coverage, repair or replacement collision coverage, auto loan and lease protection, and auto death indemnity. These options allow customers the choice to design very unique policies often not found from similar car insurance companies.

Travelers also offers customers a range of discount and incentive options to complement their auto insurance purchase. These include standard discounts, like anti-theft discount, multi policy discount, multicar discount, and good driver discount. Travelers Insurance provides special price incentives for drivers of hybrid cars. Additionally, Travelers’ customers who have home, life, or other insurance with the company may be eligible for a discount on their auto insurance policy.

Important Facts and Statistics about Travelers Insurance

Travelers Insurance is the largest American insurance company, based upon market value. The company has been publicly traded on the New York Stock Exchange (NYSE: TRV) since 2009. As of 2011, Travelers was listed as 106 on the Fortune 500 list of largest American companies.

Travelers has built its reputation on its fast and efficient claims service. The company widely advertises its availability for claims services 24 hours and day and 7 days per week, exemplifying the company motto of “There when you need us.”

In certain states, Travelers offers the cutting edge Intellidrive® discount. In order to qualify for this special program, a customer must agree to have the Intellidrive® system installed in their automobile.

This special device tracks driver risk factors such as speed, miles driven, times of day automobile is operated, and more. With the Intellidrive® system, customers are rewarded for safe driving behaviors by paying lower premiums. The Intellidrive® system is especially advantageous for customers who drive 20,000 miles per year or less.

Consumer Feedback and Reviews of Travelers Auto Insurance

As one of the largest auto insurers in the Unites States, Travelers has been rated by multiple independent and consumer agencies. Travelers has received fairly mixed reviews from J. D. Powers and Associates, the best known of these agencies.

Travelers has a rating of two stars for overall satisfaction from J. D. Powers and Associates. In the ratings key, this translates to “the rest,” which is the lowest classification given by the consumer ratings agency.

Travelers rates slightly higher with three stars in the categories of contacting the insurer and pricing in the same study. For the categories of billing and payment and policy offerings, Travelers received only two stars.

Customer reviews about Travelers are generally positive, although there are some negative reviews, especially around resolution of claims issues. Positive reviews of Travelers largely focus on the affordability of the coverage, the ease of communication with customer service, and the speed with which inquiries are addressed.

The negative reviews for Travelers primarily concern unsatisfactory resolution of claims. As with many insurance companies, some customers felt that their claims were not adequately compensated or that the claims process required an inordinate amount of communication and paperwork.

If you are in the market for auto insurance, you may want to consider a policy from Travelers. With a presence in all 50 states and a reputation for excellent customer service, Travelers may be a competitive company to offer you a new car insurance policy.