Newport Car Insurance Company is a relatively new insurance agency, established in 2008. It is located in Irvine, California along with its parent company, the Balboa Insurance Group. The Balboa Group, which was formerly owned by Bank of America, was recently sold to QBE Insurance Group based in Australia in 2011 for $700 million.

Although small itself, Newport Car Insurance Company is affiliated with many large, well known insurance providers. It also underwrites for Countrywide Financial. Both The Balboa Group and Countrywide receive positive ratings for financial strength and stability.

Newport Car Insurance Company Policy Options

Newport Car Insurance Agency offers a variety of auto insurance options. These options are available for individuals through personal policies and businesses through commercial policies. Auto insurance policies available through Newport Car Insurance include Comprehensive Coverage, Collision Coverage, and Personal Liability Protection. Add-ons to insurance policies include Roadside Assistance, Towing and Labor Coverage, and Rental Car Reimbursement.

Newport Car Insurance Roadside Assistance

Newport Car Insurance offers all of its customers the option to add on their Roadside Assistance program for a small additional fee. With this program, customers can call a number to reach a Newport representative who will then dispatch the necessary assistance. Out of Gas service is also available where gasoline will be delivered to you if you should run out.

Newport Car Insurance Agency Customer Service

Newport Insurance Agency has the advantage of being a small local agency that can provide customers with personalized one-on-one attention. Combined with this is the ability to offer the deals and policy options of the big insurance companies due to the affiliations that Newport Insurance Agency has with The Balboa Group and Countrywide Financial.

Newport Car Insurance prides itself on its positive customer service experience and reviews from customers. It strives to provide personalized attention to each client and their individual needs. All employees are trained in top notch customer service practices; the company continually strives to improve the insurance buying experience for all of its customers.

Newport Car Insurance Company Claims Process

Newport Insurance customers are instructed to call their claims number as soon as they need to file a claim. Information will be gathered from you, and a claims representative assigned to your case will respond to you within one business day. Following this, additional information gathering will take place in order to make a determination as to whether or not your claim will be accepted.

Newport Car Insurance Commercial Auto Products

Newport Insurance Company, through The Balboa Group, offers commercial auto insurance to auto lenders in order to protect them from liability should a driver cause an accident and/or injuries while driving a loaned vehicle. Newport’s parent company claims to be the leader of the insurance industry in Collateral Protection Insurance coverage for auto lending agencies.

Newport Car Insurance Company Technology

Newport Car Insurance and The Balboa Group claim to use state of the art technology in order to be able to organize and access insurance records with the touch of a button. Clients are given access to their patented ClientSource and Tracksource online programs allowing them to easily upload insurance data and access their information electronically. Given these conditions and programs it remains confusing as to why Newport Insurance Company does not specifically have its own company website.

Newport Car Insurance Company Ratings

Although little information is available on Newport Insurance Company specifically, its parent company, Balboa, has received an A.M. Best rating of A indicating excellent financial stability and growth. Consumer ratings are mediocre. The Better Business Bureau gives Newport Insurance and The Balboa Group a rating of B- due to several complaints, a few of which have remained unresolved. These complaints center on issues with products and services, billing, and sales.

Newport Car Insurance Market Share

Although insurance through The Balboa Group and Countrywide Financial is more readily available across the country, insurance through Newport Insurance Company is limited to certain states, which were not specified. Market share data was also unavailable; however, due to the small size of Newport Insurance it can be determined that it controls a very small portion of the insurance market. Balboa Insurance would control a larger portion although their car insurance products are limited so they also do not have a strong presence in the auto insurance market.

Newport Car Insurance supposedly provides the personalized attention of a small local company while offering products and discounts associated with larger companies. Although Newport Car Insurance prides itself on its customer service, some might disagree with this claim based on Better Business Bureau reports. Another downside to Newport Car Insurance is its lack of a company website, and minimal information available regarding the company itself or its products.